A man with a camera, taking some street pictures

LifeStyle - Research

Publications

Journal Articles

Book Chapters

  • Deacon, H., Rinallo, D., Basu, N., et al. (2025). Co-Creating heritage safeguarding and marketing strategies with communities in West Bengal, India: Experiences from the HIPAMS Project. In A. Edmundson & M. Haviland (Eds), Collaboration and Co-Creation in Museums, Heritage and the Arts (pp. 287-301). Routledge, London. https://doi.org/10.4324/9781003222804

Books

  • de Vaublanc, G., & Riou, A. (2025). Construire une marque forte : exploiter toute la richesse du Brand Voicing. Dunod.

Research Report

  • Pizzetti, M., Gruber, V., Rinallo, D. (2025). Communicating value to consumers about circularity, heritage products and crossborder value chains. Interreg Alpine Space Programme
  • Pomiès, A. (2025). L’alimentation des personnes détenues. Résultats et recommandation en faveur d’un budget individuel, Unpublished Research Report written for the Ministry of Justice.

Journal Articles (24)

  • Ulusoy, E., Vicdan, H., Ekici, A., Tillotson, J. S., Hong, S., & Mimoun, L. (2024). Participatory food provisioning via emerging technologies: Revisiting prosumption and value creation beyond the Anthropocene. Journal of Macromarketing, 44(3), 582–589.
    https://doi.org/10.1177/02761467241253992
  • Ottlewski, L., Rokka, J., & Schouten, J. W. (2024). How consumer-initiated platforms shape family and consumption. Marketing Theory, 24(1), 123–151.
    https://doi.org/10.1177/14705931231201780
  • Rokka, J. (2024). A research journey: Steering off the map. Journal of Customer Behaviour, 23(2–3), 160–168. https://doi.org/10.1362/147539224X17149185610262
  • Vicdan, H., Ulusoy, E., Tillotson, J. S., Hong, S., Ekici, A., & Mimoun, L. (2024). Food prosumption technologies: A symbiotic lens for a degrowth transition. Marketing Theory, 24(2), 289–309. https://doi.org/10.1177/14705931231199962

Book Chapters

  • Gruber, V., Holweg, C., & Lienbacher, E. (2024). Juggling Janus: Managing retailscapes at the frontier of logics of commerce and care. In A. Joy (Ed.), Sustainability in art, fashion and wine (pp. 61–84). De Gruyter. 
    https://doi.org/10.1515/9783110783933-003
  • Hietanen, J., & Rokka, J. (2024). Videography: Philosophical underpinnings. In F. Kawaf & O. Dekel-Dachs (Eds.), Visual methods in marketing and consumer research (p. 21). Routledge.
  • Santana, J., & Rinallo, D. (2024). Mapping religion, spirituality, and sexuality in consumer research. In A. Daskalopoulou, D. Pirani, & J. Östberg (Eds.), Sexuality in marketing and consumption (pp. 13–29). Routledge. 
    https://doi.org/10.4324/9781003454533-3

Books

  • Pomiès, A., Auriacombe, B., & Raïes, K. (2024). Manger et cuisiner en détention. Auto édition.

Research Report

  • Pizzetti, M., Rinallo, D., & Acuti, D. (2024). Consumers’ perceptions of “Made in the Alps.”. European Union Strategy for the Alps.
  • Pomiès, A. (2024). Restaurer et manger dans les établissements pénitentiaires du monde: Une revue de la littérature scientifique, Unpublished Research Report, emlyon business school.
  • Pomiès A., Auriacombe, B., & Raïes, K. (2024), L’alimentation des personnes détenues dans les établissements pénitentiaires en gestion déléguée, Unpublished Research Report written for the Ministry of Agriculture and catering companies.
  • Rinallo, D., Logar, E., Pizzetti, M., Luminati, C., & Šrimpf Vendramin, K. (2024). Policy brief and managerial recommendations: Territorial brands as a tool for a collaborative, sustainable and circular Alpine region. EUSALP.
  • Rinallo, D., Pizzetti, M., Gruber, V., & Leite Farias, M. (2024). Communicating “Made in the Alps.” Interreg Alpine Space Programme.
  • Rinallo, D., Pizzetti, M., Gruber, V., & Leite Farias, M. (2024). Consumer insight: Circularity, sustainability, and Made in the Alps. Interreg Alpine Space Programme.
  • Rinallo, D., Pizzetti, M., Nechaeva, O., & Logar, E. (2024). Territorial brands’ uses of the image of the Alps. EUSALP.
  • Rinallo, D., Walch, E., Logar, E., Chiara, F., Šrimpf Vendramin, K., Sekrnik, K., Begalli, L. A., Demšar, M., Pizzetti, M., Kasper, M., Leite Farias, M., Guillon, P., Kolenc, P., Bajuk, T., Huzjan, V., & Gruber, V. (2024). Alpine textile heritage: An overview: Resources turned into waste? From the past to the future of wool, flax, and silk in the Alps. Interreg Alpine Space Programme.

  • Auriacombe B. (2023). Répondre au client mécontent: le point de vue du personnel en contact, in Sarabande des hot topics en Marketing, Cova V., Presses Universitaires de Provence, ISBN: 9791032004579.

  • De Molli F., Vecco M. & Pizzetti M. (2023) Space for seduction: the redefining of auction houses’ role in the art market, Consumption Markets & Culture, 26:1, 47-63, DOI: 10.1080/10253866.2022.2125509 

  • Gruber, V., Peignier, I., & Pentcheva, E. (2023). Analyse des motivations d’achat de camions légers au Québec (2023RP-05, Rapports de projets, CIRANO.) https://doi.org/10.54932/KZYI1849  

  • Harju, L. K., Seppala, P., Hakanen, & J. J. (2023) Bored and exhausted? Profiles of boredom and exhaustion at work and the role of job stressors. Journal of Vocational Behavior, 144, Advance online: https://doi.org/10.1016/j.jvb.2023.103898

  • Harju, L. K., Tims, M., Hakanen, J. J., & Khapova, S. N. (2023). Crafting for oneself while considering others: how the relational design of work shapes job crafting. The International Journal of Human Resource Management, Advance online: https://doi.org/10.1080/09585192.2023.221171 

  • Heine, K. & Phan, M. (2023) How to Move from Product to Cultural Innovation, The European Business Review, October 2023

  • Jafari, A., Moufahim, M., Rinallo, D., Appau, S. (2023), “Theorizing consumption and markets in the context of religion: A commentary section on Appau’s (2021) ‘divine economic system’. Marketing Theory. 14705931231153192.

  • Minina Jeunemaître, A (forthcoming 2023) The future of wellbeing: value creation in digital mental health services. In Bäckström, K., Egan-Wyer, C., Samsioe E. (Ed.) The Future of Consumption: How Technology, Sustainability and Wellbeing will Transform Retail and Customer Experience. Springer International Publishing.

  • Moufahim, M., Rodner, V., El Jurdi, H., Appau, S., Belk, R.V., Rinallo, D. (2023). “Researching the sacred: A conversation with Samuelson Appau, Russ Belk and Diego Rinallo. Qualitative Market Review, 26 (2): 173-182. 

  • Ottlewski, L., Rokka, J., Schouten, J. (2023). How consumer-initiated platforms shape family and consumption, Marketing Theory. https://doi.org/10.1177/14705931231201780

  • Rinallo, D. & Santana, J. (2023) “Spirituality and Consumption”. In Arnould, E., Crockett, D., Thompson, C., and Weinberger, M. (Eds.), Consumer Culture Theory Handbook, 2nd edition (SAGE Publishing). 

  • Rinallo, D., Santana, J., Zanette, M. C., Appau, S., Coffin, J., Eckhardt, G. M., … & Stevens, L. (2023). Where spirituality and religion meet gender and sexuality: Toward a research agenda for intersectional marketing theory. Marketing Theory, 14705931231154947. 

  • Rivieccio, G., Raïes, K., & Schiavone, F. (2023). Are you attractive enough? An empirical analysis on user innovators’ characteristics and the creation of new social ventures. Technological Forecasting and Social Change, 189, 122383. 

  • Rokka, J., Auriacombe, B., Arnould, E. and Sitz, L. (2023) Dynamics of Convivial Affective Atmospheres, Annals of Tourism Research, in print.

  • Santana, J., Pimentel, R. O., Adelino Brandão, H., & Valdevino, A. M. (2023). Father Cícero’s water: is it really for drinking?. Qualitative Market Research: An International Journal, 26(2), 155-172.

  • Vicdan, H., Ulusoy, E., Tillotson, J., Hong, S., Ekici, A., Mimoun L., (2023), Food Prosumption Technologies: A Symbiotic Lens for a Degrowth Transition, forthcoming Marketing Theory. https://journals.sagepub.com/doi/10.1177/14705931231199962
  • Wang, X., Wei, R., Liu, Y., Xia, H., & Zhao, Y. (2023). The effects of relational knowledge emphasis on new product development strategy. Industrial Marketing Management, 109, 257-270. 
  • Zanette, M.C., Rinallo, D., Mimoun, L. (2023), “Reclaiming the witch: Processes and heroic outcomes of consumer mythopoesis”. Marketing Theory 23 (1), 163-182.  

  • Airoldi, M. and Rokka, J. (2022) Algorithmic consumer culture, Consumption Markets & Culture, 25(5), 411-428.

  • Acuti, D., Pizzetti, M. & Dolnicar, S. (2022) When sustainability backfires: A review on the unintended negative side-effects of product and service sustainability on consumer behavior, Psychology & Marketing, ePub ahead of print.

  • Atwal, G., & Heine, K. (2022). Luxury, entrepreneurship, and innovation, part II. Strategic Change, 31(5), 483‑485.

  • Bénet, N., Deville, A., Raïes, K. & Valette-Florence, P. (2022) Turning non-financial performance measurements into financial performance: The usefulness of front-office staff incentive systems in hotels, Journal of Business Research, 142 (March), 317-327.

  • Bidault, F., Castello, A. & Raïes, K. (2022) The benefit of business simulations for entrepreneurship education and research: Results and suggestions, Review of Entrepreneurship, 21 (2), 83-120.

  • Birau M. (2022) “Les facteurs qui favorisent ou entravent l’efficacité des campagnes de communication destinés aux usagers.” In Bachelard et al. (Ed.) L’usager, acteur du service public, Presses universitaires Blaise Pascal, Clermont-Ferrand, France.

  • Bompar, L., Lai C. et al. (2022) « L’importance de la force de vente dans une politique de distribution omnicanal et humaine », Ouvrage Wiki AFM « Marketing pour une société responsable » – Se former au marketing et transformer le marketing.

  • Brondino-Pompeo, K., & Santana, J. (2022). “O mágico e o extraordinário no consumo” (transl. The magic and the extraordinary in consumption). In K. Brondino-Pompeo, I. C. de Morais, & C. C. Abdalla (Eds.), Aspectos culturais do consumo: fundamentos, fronteiras e aplicações (transl. Cultural Aspects of Consumption: principles, frontiers and applications). São Paulo: Pimental Cultural.

  • Charitsis, V., & Laamanen, M. (2022). When digital capitalism takes (on) the neighbourhood : Data activism meets place-based collective action. Social Movement Studies, 1‑18.

  • Coffin, J., Eichert, C., Bettany, C., Lindridge, S., Oakenfull, G., Östberg, J., Peñaloza, L., Rinallo, D., Rowe, D., Santana, J., Visconti, L., Walther, L. (2022). “Crossing Wires: Short-Circuiting (A)sexual Hierarchies of Knowledge in Marketing Theory.” Marketing Theory. ePub ahead if print.  https://doi.org/10.1177/14705931221074722

  • Feste, J., Ivens, B. S., & Pardo, C. (2022). Key account management formalization and effectiveness: A fuzzy-set qualitative comparative analysis. Industrial Marketing Management, 107, 450-465.

  • Forno, F., Laamanen, M., & Wahlen, S. (2022). (Un-)sustainable transformations: Everyday food practices in Italy during COVID-19. Sustainability: Science, Practice, and Policy, 18(1), 201-214. DOI: 10.1080/15487733.2022.2037341 https://www.tandfonline.com/doi/full/10.1080/15487733.2022.2037341 

  • Harju, L. K., van Hootegem, A., & De Witte, H. (2022). Bored or burning out? Reciprocal effects between job stressors, boredom and burnout. Journal of Vocational Behavior, Advance online: https://doi.org/10.1016/j.jvb.2022.103807

  • Heine, K., & Atwal, G. (2022). Growing luxury brands through culture‐driven innovation. Strategic Change, 31(5), 533‑543.

  • Hemonnet-Goujot, A., Ivens, B. S., & Pardo, C. (2022). Network creativity: A conceptual lens for inter-and intra-organizational creative processes. Industrial Marketing Management, 102, 503-513.

  • Jörling M., Eitze S., Schmid P., Betsch C., Allen J., Böhm R. (2022) To disclose or not to disclose? Factors related to the willingness to disclose information to a COVID-19 tracing app. Information, Communication & Society; Volume 25 issue 7.

  • Laamanen, M., Forno, F., & Wahlen, S. (2022). Neo-materialist movement organisations and the matter of scale: Scaling through institutions as prefigurative politics? Journal of Marketing Management. ePub ahead of print.

  • Laamanen, M. (2022). Organizing prefiguration. In L. Monticelli (Ed.), The Future is Now. An Introduction to Prefigurative Politics. Bristol: Bristol University Press.

  • Leonidou, C. N., Gruber, V., & Schlegelmilch, B. B. (2022). Consumers’ Environmental Sustainability Beliefs and Activism: A Cross-Cultural Examination. Journal of International Marketing, 30(4), 78-104. 

  • Mazaj J., Grosso M., Castaldo S. “The World of Changes: COVID-19’s Impact on the Retail Path towards Sustainability” in Beatrice Luceri, Elisa Martinelli (eds.) Managing Sustainability: Perspectives From Retailing and Services, Springer Nature, Forthcoming.

  • Nguyen, Bang, Chen, Junsong, Foroudi, Pantea, Yu, Xiaoyu, Chen, Cheng-Hao, Yen, Dorothy Ai-wan (2020) Impact of CRM strategy on relationship commitment and new product development: mediating effects of learning from failure, Journal of Strategic Marketing, forthcoming.

  • Pardo, C. (2022) B2B distribution; A resource / activity perspective. In Des Garets, V. & Paché, G. (Eds.). Variations sur la consommation et la distribution : individus, expériences, systèmes, (pp.389-394). Presses universitaires de Provence. Travail & gouvernance.

  • Pardo, C., Wei, R., & Ivens, B. S. (2022). Integrating the business networks and internet of things perspectives: A system of systems (SoS) approach for industrial markets. Industrial Marketing Management, 104, 258-275.

  • Pardo, C., Pagani, M., & Savinien, J. (2022). The strategic role of social media in business-to-business contexts. Industrial Marketing Management, 101, 82-97.

  • Peters, L., Ivens, B. S., & Pardo, C. (2022). Key account managers’ identification profiles and effectiveness: A fuzzy-set qualitative comparative analysis. Industrial Marketing Management, 107, 253-265.

  • Pizzetti, M. and Miniero, G. (2022). Games and Museums: A Novel Approach to Attracting and Retaining Audiences”, in The Oxford Handbook of Arts and Cultural Management, Jung, Y., Vakharia, N. and Vecco M. Eds (C26.S1 C26.N1), https://doi.org/10.1093/oxfordhb/9780197621615.013.26 

  • Pomiès, A. (2022). Enquêter sans opprimer ? Une analyse réflexive des asymétries générées et amplifiées par l’enquête en milieu carcéral. Revue de l’organisation responsable, 17(1), 77-84.

  • Pomiès, A. and Arsel, Z. (2022) Market Work and the Formation of the Omnivorous Consumer Subject, Journal of Consumer Research, ePub ahead of print.

  • Pomiès, A., Blanchet V., Brummans B. & Vezely C (2022). The Interpreters. M@n@gement, 23(3), 74-84.

  • Rokka, J. (2022) Videography as a “Shock to thought”, Journal of Customer Behavior, 21(1-2), 26-35.

  • Santana, J., Husemann, K., & Eckhardt, G. (2022). “Digital Consumer Spirituality.” In R. Belk & R. Llamas (Eds.) Routledge Handbook of Digital Consumption 2nd edition. Routledge – Taylor & Francis Group. 

  • Vessal, S. R., Partouche-Sebban, J., Schiavone, F., & Raïes, K. (2022). We link, you link: Social alliances and community engagement among vulnerable consumers in oncology. Journal of Business Research, 143, 36-45.

  • Vicdan, H., Dholakia, N. (2022), “Assembling the patient experience: Datafication of health on online healthcare platforms,” in The Routledge Handbook of Digital Consumption, Russell W. Belk and Rosa Llamas (eds.), Routledge.
  • Waelde, C., Rinallo, D., Bhattacharya, A., Deacon, H., Tabaroff, J., Ubertazzi, B. (2022), “Intangible cultural heritage, marketing and intellectual property for sustainable livelihoods: the case of HIPAMS”. In C. Cross & J. G. Giblin (Eds.) Critical Approaches to Heritage for Development. Routledge, pp. 71-88.  

  • Wei, R., & Pardo, C. (2022). Artificial intelligence and SMEs: How can B2B SMEs leverage AI platforms to integrate AI technologies?. Industrial Marketing Management, 107, 466-483. 

  • Wei, R., Geiger, S., & Vize, R. (2022). Managing paradoxical tensions in platform-based modular solution networks. Industrial Marketing Management, 100, 96-111.

  • Wei, R., Vize, R., & Geiger, S. (2022). Boundary resource interactions in solution networks. European Journal of Marketing.

  • Zanette, M.C., Rinallo, D. & Mimoun, L. (2022) Reclaiming the witch: Processes and heroic outcomes of consumer mythopoesis, Marketing Theory, ePub ahead of print.

  • Airoldi, M. (2021).The techno-social reproduction of taste boundaries on digital platforms: The case of music on YouTube, Poetics, in press.

  • Birau, M. M., Hildebrand, D., & Werle, C. O. (2021). EXPRESS: How Communications that Portray Unhealthy Food Consumption Reduce Food Intake Among Dieters. Journal of Public Policy & Marketing, 41(2), 162-176.

  • Bowen, Melanie, Christine Lai-Bennejean, Alexander Haas, and Deva Rangarajan (2021) Social media in B2B sales: Why and when does salesperson social media usage affect salesperson performance? Industrial Marketing Management, 96, 166-82.

  • Bryson, D., Atwal, G., Hultén, P., & Heine, K. (2021). Antecedents of luxury brand hate : A quantitative study. Strategic Change, 30(1), 35‑43.
  • Cwiklicki, Marek, Klich, Jacek, and Chen, Junsong (2020) The adaptiveness of the healthcare system to the fourth industrial revolution: A preliminary analysis, Futures, 122, forthcoming.

  • Goyal, Y. & Heine, K. (2021) Why do informal markets remain informal: the role of tacit knowledge in an Indian footwear cluster, Journal of Evolutionary Economics, 31 (2), 639-659.

  • Gross, N. & Laamanen, M. (2021). ‘Hey, you there! Marketing!’ On ideology and (mis)interpellation of the marketing educator as subject. Journal of Marketing Management, 38 (3-4), 309-332.

  • Harju, L., Kaltiainen, J. and Hakanen, J. (2021) The double-edged sword of job crafting: The effects of job crafting on changes in job demands and employee well-being, Human Resource Management, 60(6), 953-968.

  • Harju, L., Rokka, J., Lopes, M., Airoldi, M., and Raïes, K. (2021) EMPLOYEE WELL-BEING PROFILES DURING COVID-19 LOCKDOWN: A Latent Profile Analysis of French and UK Employees, Frontiers in Psychology, 12 : 9 p.

  • Javornik, A., Duffy, K., Rokka, J., Scholz, J., Nobbs, K., Motala, A. and Goldenberg, A. (2021) Strategic approaches to augmented reality deployment by luxury brands, Journal of Business Research, 136, 284-292.

  • Juge, E., Pomiés, A., and Collin-Lachaud, I. (2021) Plateformes digitales et concurrence par la rapidité. Le cas des vêtements d’occasion, Recherche et Applications en Marketing, ePub ahead of print.

  • Kalisz, David, Schiavone, Francesco, Rivieccio, Giorgia, Viala, Céline, and Cheng, Junsong (2021) Analyzing the macro-level determinants of user entrepreneurship: the moderating role of the national culture, Entrepreneurship and Regional Development, 33 (3-4), 185-207.

  • Laamanen, M. (forthcoming). Organizing prefiguration. In L. Monticelli (Ed.), An Introduction to Prefigurative Politics. The Future is Now. Bristol: Bristol University Press.

  • Lopes, M., Hietanen, J. and Östberg, J. (2021) Why do crowds cause trouble? Exploring affective instability in collectivity, Marketing Theory. 21(4), 539-560.

  • Lupu, I. and Rokka, J. (2022) ‘Feeling in Control’: Optimal Busyness and the Temporality of Organizational Controls, Organization Science, 33 (4), 1396-1422.

  • Orellano, M., Lambey-Checchin, C., Medini, K., & Neubert, G. (2021). A Methodological Framework to Support the Sustainable Innovation Development Process: A Collaborative Approach. Sustainability, 13(16), 9054.

  • Ozanne, L.K., Stornelli, J., Luchs, M.G., Mick D.G., Bayuk, J., Birau, M., et al. (2021) Enabling and Cultivating Wiser Consumption: The Roles of Marketing and Public Policy, Journal of Public Policy & Marketing. 40 (2), 226-244.

  • Paiola, Marco, Schiavone, Francesco, Grandinetti, Roberto, and Cheng, Junsong (2021) Digital servitization and sustainability through networking: Some evidences from IoT-based business models, Journal of Business Research, 116, 507-516.

  • Paluch S., Tuzovic S., Holz HF., Kies A., Jörling M. (2021). “My colleague is a robot” – exploring frontline employees’ willingness to work with collaborative service robots. Journal of Service Management; Volume 33 issue 2.

  • Pinchera, V. & Rinallo, D. (2021) Marketplace icon: the fashion show, Consumption Markets & Culture, 24 (5), 479-491.

  • Rokka, J. (2021) Consumer Culture Theory’s Future in Marketing, Journal of Marketing Theory and Practice, 29 (1), 114-124. 

  • Thompson, CJ, Isisag A., (2021) Beyond existential and neoliberal explanations of consumers’ embodied risk-taking: CrossFit as an articulation of reflexive modernization, Journal of Consumer Culture, 22(2), 311-330.

  • Vicdan, H., Perezts, M., and Firat, A.F. (2021) License to heal: Understanding a Healthcare Platform Organization as a Multi-level Surveillant Assemblage, M@n@gement, forthcoming.

  • Wei, R., Wang, X.,& Chang, Y. (2021). The Effects of Platform Governance Mechanisms on Customer Participation in Supplier New Product Development. Journal of Business Research, 137, 475-487.

  • Airoldi, M. (2020). The Ghost of the Algorithm and the Social Sciences. Critical Perspectives on Intelligent Machines and the Automation of Inequalities. Polis, 35(1): 111-128.
  • Auriacombe B. & Melkonian T. (2020). Former les managers à l’orientation client : le rôle clé de la prise de perspective,Décisions Marketing, 99, 97‑112.
  • Broeckerhoff, A., & Lopes, M. M. (2020). Finding comfort in discomfort: How two cross-disciplinary early-career researchers are learning to embrace ‘failure’. Emotion, Space and Society, 35, 100671.
  • Denegri-Knott, J., Jenkins, R., Lindley, S. (2020) What is digital possession and how to study it: a conversation with Russell Belk, Rebecca Mardon, Giana M. Eckhardt, Varala Maraj, Will Odom, Massimo Airoldi, Alessandro Caliandro, Mike Molesworth and Alessandro Gandini. Journal of Marketing Management, DOI: 10.1080/0267257X.2020.1761864

  • Dessaigne, E., and Pardo, C. (2020) The network orchestrator as a steward: Strengthening norms as an orchestration practice, Industrial Marketing Management, 91, November, 223-233.

  • Feste, J., Ivens, B.S., and Pardo, C. (2020) Key account selection as a political process: Conceptual foundation and exploratory investigation, Industrial Marketing Management, 90, October, 417-434.

  • Grosso, M., Castaldo, S., Li, H., and Larivière, B. (2020) What Information Do Shoppers Share? The Effect of Personnel-, Retailer-, and Country-Trust on Willingness to Share Information, Journal of Retailing, 96 (4), 524-547.

  • Grosso, M., Castaldo, S., Premazzi, K. (2020), Retail and Channel Marketing, 2nd edition (co-authors: S. Castaldo and K. Premazzi), Edward Elgar Publishing Ltd, Camberley.

  • Grosso, M., Castaldo, S. (2020), “An Empirical Investigation to Improve Information Sharing in Online Settings: A Multi-Target Comparison” , in F. Musso (ed.) Handbook of Research on Retailing Techniques for Optimal Consumer Engagement and Experiences, IGI Global, DOI: 10.4018/978-1-7998-1412-2.ch016, ISBN13: 9781799814122; ISBN10: 1799814122; EISBN13: 9781799814139, pp. 355-379.

  • Kreuzer M., Cado V., Raïes K. (2020) Moment of care: How interpersonal interactions contribute to luxury experiences of healthcare consumers. Journal of Business Research, 116 : 482-490 p.

  • Lai-Bennejean, C. and Beitelspacher, L. (2020), Impacts of salespeople’s biased and unbiased performance attributions on job satisfaction: the concept of misattributed satisfaction, European journal of marketing, 55(2), 468-496.

  • Nguyen B., Chen J., Foroudi P., Yu X., Chen C., Yen D. (2020), Effect of CRM Strategy on Relationship Commitment and New Product Development: Mediating Effects of Learning from Failure, Journal of Strategic Marketing, https://doi.org/10.1080/0965254X.2020.1807590, forthcoming

  • Pardo, C., Ivens, B. S., & Niersbach, B. (2020). An identity perspective of key account managers as paradoxical relationship managers. Industrial Marketing Management, 89, 355-372.

  • Pardo, C., Ivens, B. S., & Pagani, M. (2020). Are products striking back? The rise of smart products in business markets. Industrial Marketing Management, 90, 205-220.

  • Peters, L., Ivens, B.S., and Pardo, C. (2020) Identification as a challenge in key account management: Conceptual foundations and a qualitative study, Industrial Marketing Management, 90, October, 300-313.

  • Pomiès, A., Arsel, Z., & Bean, J. (2020). Taste. Consumption Markets & Culture, 1-5.

  • Pomiès, A., & Hennion, A. (2020). Researching taste: an interview of Antoine Hennion. Consumption Markets & Culture, 24(1), 118-123.

  • Rokka, J. (2020) CCT’s Future in Marketing, Journal of Marketing Theory and Practice, forthcoming. (Special issue: Future of Marketing)

  • Santoro, M., Airoldi, M., Riviera E., (2020). Reading Wittgenstein Between the Texts. Journal of Interdisciplinary History of Ideas, 8(16): 1-52.

  • Seppälä, P., Harju, L., & Hakanen, J. J. (2020). Interactions of Approach and Avoidance Job Crafting and Work Engagement : A Comparison between Employees Affected and Not Affected by Organizational Changes. International Journal of Environmental Research and Public Health, 17(23), 9084.

  • Simoni, Michele, Schiavone, Francesco, Risitano, Marcello, Leone, Daniele, and Chen, Junsong (2020) Group-specific business process improvements via a Port Community System, Production Planning and Control, forthcoming.

  • Sujchaphong N., Nguyen B, Melewar T.C., Sujchaphong P., Chen J. (2020), A Framework of Brand-centred Training and Development Activities, Transformational Leadership and Employee Brand Support in Higher Education, Journal of Brand Management, Vol. 27, pp. 143-159.

  • Wudhikarn, R., Chakpitak, N., & Neubert, G. (2020). Improving the Strategic Benchmarking of Intellectual Capital Management in Logistics Service Providers. Sustainability, 12(23), 10174.