Mathieu BEAL
Assistant Professor
Research topics
1. Services marketing
2. Customer relationship management
3. Service recovery
4. Online complaint
5. Humor
Prices and awards
Publications
Béal, Mathieu, Grégoire, Yany, Carrillat, François. 2023. Let's Laugh About It! Using Humor to Address Complainers’ Online Incivility. Journal of Interactive Marketing, 58 (1) : 34-51 p.
Béal, Mathieu, Suri, Anshu, Nguyen, Nguyen, Grégoire, Yany, Sénécal, Sylvain. 2022. Is service recovery of equal importance for private vs public complainers?. Journal of Business Research, 153 : 392-400 p.
Lécuyer, Charlotte, Béal, Mathieu, Capelli, Sonia, Sabadie, William. 2022. “More CSR versus more benefits”: How members' motives influence loyalty toward cooperatives. European Journal of Marketing, 56 (8) : 2309-2339 p.
Béal, Mathieu, Grégoire, Yany. 2022. How Do Observers React to Companies’ Humorous Responses to Online Public Complaints?. Journal of Service Research, 25 (2) : 242-259 p.
Béal, Mathieu, Sabadie, William, Grégoire, Yany. 2019. The effects of relationship length on customer profitability after a service recovery. Marketing Letters, 30 (3-4) : 293-305 p.
Béal, Mathieu, Sabadie, William. 2018. The impact of customer inclusion in firm governance on customers' commitment and voice behaviors. Journal of Business Research, 92 : 1-8 p.
Academic articles
Peer review and editorial committees
- Journal of Service Research since 2023